Refund Policy
Last Updated: December 16, 2025
At TradingMaster AI, we strive to provide the best automated trading analysis tools. We believe in our product and want you to be satisfied with your subscription.
1. 14-Day Money-Back Guarantee
If you are not completely satisfied with your TradingMaster Pro or Basic subscription, you may request a full refund within 14 days of your initial purchase. No questions asked.
2. How to Request a Refund
To request a refund, please contact our support team at [email protected] with your account email address and transaction ID. We will process your refund within 3-5 business days.
3. Cancellation Policy
You may cancel your subscription at any time via your Dashboard settings. If you cancel after the 14-day window, your subscription will remain active until the end of the current billing period. You will not be charged for the next billing cycle. No partial refunds are issued for unused days after the 14-day window.
4. Exceptions
We reserve the right to refuse refunds to users who abuse this policy (e.g., repeated refunds, violation of Terms of Service, or suspicious activity).